Refund Policy
Welcome to PalustralCommons's Refund Policy. We are committed to delivering hot, fresh pizzas, salads, pastas, and beverages prepared with care. If you are not fully satisfied with your order, this policy explains how refunds and credits are handled for purchases made through palustralcommons.xyz or through our phone orders. Last updated: October 2025.
Orders placed for delivery or pickup are eligible for a refund or credit under the following conditions. If you contact us within 24 hours of receiving your order and your meal arrives damaged, incorrect, cold, or not as described, you may request a full or partial refund or a store credit. To begin the process, please provide the order number, the items in question, and a brief description of the issue. Refund requests made after 24 hours will be reviewed on a case-by-case basis.
Eligibility and timelines: Refunds are available for eligible orders within 7 days of delivery for products that were unsatisfactory due to quality or fulfillment issues. For in-store dine-in experiences, refunds or discounts may be offered at management’s discretion if a service issue occurred during your visit. If a portion of your order is missing or incorrect, we will replace the item promptly or issue a proportional credit toward a future purchase.
How refunds are processed: Once a refund is approved, the funds will be returned to the original payment method or as a store credit at our discretion. Please allow up to 5–7 business days for the processing window, depending on your card issuer or payment provider. If you paid with a digital wallet, refunds may appear as a reversal to the wallet balance within 3–5 business days. If you opted for cash on delivery, refunds will be issued as a bank transfer or store credit after verification, not as cash at the counter.
Non-qualifying items: Refunds do not apply to orders altered by customers after delivery, promotional bundles that have been consumed or partially eaten, or items that were prepared to your specifications but were cooked correctly. We also do not provide refunds for edible items that were left out of the order intentionally or due to standard restaurant policy. In cases where a partial refund is granted, it will reflect the affected items only, while the rest of the order remains eligible for the original pricing.
Delivery timing issues: If a delivery is late due to traffic or courier delays beyond our control, we offer a courtesy discount or credit for future orders, provided the customer reports the issue within 24 hours. We may request proof of lateness, such as a timestamp from the order receipt or courier app. For dine-in customers, if your experience was disrupted by a long wait time exceeding 30 minutes, you may request a discount or meal credit on the same day.
How to contact us: To request a refund or for any questions about this policy, please contact PalustralCommons at +44 20 7946 0958 or visit palustralcommons.xyz for the latest information on hours and procedures. When contacting us, include your order number, items affected, date/time of purchase, and a clear description of why you are requesting a refund. Our team will respond within 1–2 business days with next steps.
Additional notes: We reserve the right to modify this policy at any time. Changes will be posted on palustralcommons.xyz and will take effect immediately upon posting. This policy applies to all orders from London, United Kingdom with delivery or pickup options. If you need to update your delivery address or payment method, please contact us as soon as possible to avoid issues with refunds or credits.
Thank you for choosing PalustralCommons. We appreciate your business and strive to ensure every pizza experience meets your expectations. For any questions about allergens, ingredients, or menu changes, please refer to our online menu or contact our customer team at +44 20 7946 0958.
Postal code: WC2E 9HA. City: London. Street or area: 43 Bedford Street. Country: United Kingdom. Currency: £. Website: palustralcommons.xyz. Phone: +44 20 7946 0958.