Privacy Policy
Last updated: 2025-01-01
This Privacy Policy explains how PalustralCommons (“we”, “our”, or “us”) collects, uses, and shares information about you when you visit or make a purchase from palustralcommons.xyz (the “Site”) and interact with our services related to the Pizzeria. We are committed to protecting your privacy and handling your data in a transparent manner in accordance with applicable laws.
Information we collect. When you visit the Site or place an order, we may collect information about you directly from you (such as your name, contact details, and payment information), automatically through your device (such as device identifiers, IP address, and browsing activity), and from third parties (such as payment processors). We may collect:
- Contact details to process orders and respond to inquiries.
- Order information, including items requested, delivery address, and preferred delivery window.
- Technical data about your device, browser, and pages you view on the Site.
- Usage data to help us improve our offerings, including which menu items are most popular.
How we use your information. We may use your data to:
- Process and fulfill orders, handle payments, and communicate about your order status.
- Personalize your experience, such as recommending menu items based on past orders.
- Improve the Site and our services, including security and integrity measures.
- Send marketing communications about PalustralCommons’s promotions, but only if you have opted in to receive such communications.
- Comply with legal obligations and resolve disputes that may arise.
Legal bases for processing. We rely on various legal bases to process your information, including your consent where required, performance of a contract (to fulfill orders), compliance with legal obligations, and our legitimate interests to improve our products and protect our services.
Cookies and similar technologies. We use cookies and similar technologies to improve your experience, analyze Site usage, and provide personalized content. You can manage cookies through your browser settings or opt out where applicable. Some cookies are essential to operate the Site or to complete transactions and cannot be disabled. If you disable cookies, some features may not function properly.
Sharing your information. We may share your information with:
- Service providers who assist with order processing, delivery, payment processing, or IT support, under strict confidentiality.
- Business partners for promotions or co-branded offerings, where you have given consent or where permitted by law.
- Regulatory or law enforcement authorities as required by applicable law.
We do not sell your personal data. We do not disclose sensitive personal data unless necessary for service provision or required by law.
International transfers. Your information may be transferred to and processed in countries outside your country of residence. We implement appropriate safeguards to protect your data in accordance with applicable laws and this Policy.
Data retention. We retain information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. We may retain certain aggregated or anonymized data for analytics and business purposes beyond your account termination date.
Your rights. Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal data, and to object to certain processing. You may also have rights to data portability and to withdraw consent where it is the legal basis for processing. To exercise your rights, please contact us using the information below. We will respond in accordance with applicable laws.
Children’s privacy. The Site is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data without your consent, please contact us and we will take appropriate steps to delete such information.
Security. We implement reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Updates to this Policy. We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we update the policy, we will revise the “Last updated” date and, if required by law, obtain your consent for material changes.
Contact us. If you have questions or concerns about this Policy or your data, you may contact PalustralCommons at the following address or phone number: 43 Bedford Street, London, WC2E 9HA, United Kingdom. You can also reach us by phone at +44 20 7946 0958.
Data subject choices. You can access and review your information in your account settings, request corrections, or ask us to delete data where appropriate. You may also opt out of marketing messages by following the unsubscribe instructions in emails or contacting us directly.
Third-party links. The Site may contain links to third-party sites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.
Non-alcoholic beverages note. In this policy context, any mention of beverages related to the dining experience may refer to non-alcoholic options such as juice or lemonade where applicable, in order to comply with the theme of a family-friendly Pizzeria.